If you have recently bought a GE freezer or refrigerator with a bottom freezer, you may want to check if your model is part of a recall that was announced by the Consumer Product Safety Commission (CPSC) on April 14, 2022. The recall affects about 155,000 units of six models of GE-brand French door refrigerators with bottom freezers in fingerprint-resistant stainless steel, which were manufactured from February 2020 through August 2021.
The reason for the recall is that the freezer handle can detach when a consumer tries to open the freezer drawer, posing a fall hazard to the consumer.
The CPSC has received 71 reports of the freezer drawer handle detaching, resulting in 37 reported injuries, including three serious fall injuries.
Consumers who own a recalled freezer or refrigerator are advised to contact GE Appliances to schedule a free in-home service call to have the freezer’s handle mounting fasteners replaced and the handle re-installed.
How to Identify If Your GE Freezer or Refrigerator Is Part of the Recall
The recall involves six models of GE-brand French door refrigerators with bottom freezers in fingerprint-resistant stainless steel. The brand name, model, and serial number for each unit are printed on a label located on the top of the left side of the interior of the refrigerator compartment. The refrigerators are 36 inches wide.
The affected model numbers are GFE26JYMKFFS, GFE26JYMNFFS GNE27EYMKFFS, GNE27EYMNFFS, GNE27JYMKFFS, and GNE27JYMNFFS. The serial numbers for the affected models begin with one of the following two letter combinations: DR, FR, GR, HR, LR, MR, RR, SR, TR, VR, ZR, AS, DS, FS, GS, HS, LS, MS.
To check if your GE freezer or refrigerator is part of the recall, you can do one of the following:
- Visit the GE Appliances website at https://www.geappliances.com/ge/recall/bottom-freezer-refrigerator-2022/ and enter your model and serial number in the online form.
- Call GE Appliances toll-free at 888-345-4671 from 8 a.m. to 5 p.m. ET Monday through Friday and provide them with your model and serial number.
- Check the CPSC website at https://www.cpsc.gov/Recalls/2022/GE-Appliances-a-Haier-Company-Recalls-Bottom-Freezer-French-Door-Refrigerators-Due-to-Fall-Hazard and compare your model and serial number with the list of recalled units.
How to Get Your GE Freezer or Refrigerator Repaired
If you confirm that your GE freezer or refrigerator is part of the recall, you should contact GE Appliances as soon as possible to schedule a free in-home service call to have the freezer’s handle mounting fasteners replaced and the handle re-installed. You can do this by:
- Visiting the GE Appliances website at https://www.geappliances.com/ge/recall/bottom-freezer-refrigerator-2022/ and filling out an online form with your contact information and preferred service date.
- Calling GE Appliances toll-free at 888-345-4671 from 8 a.m. to 5 p.m. ET Monday through Friday and providing them with your contact information and preferred service date.
GE Appliances will send a qualified technician to your home to perform the repair at no cost to you. The repair should take about 15 minutes to complete.
How to Use Your GE Freezer or Refrigerator Safely Until Repaired
While you are waiting for your GE freezer or refrigerator to be repaired, you can still use it safely by following these precautions:
- Do not use excessive force when opening or closing the freezer drawer.
- Use both hands when opening or closing the freezer drawer.
- Do not lean on or hang from the freezer drawer handle.
- Keep children away from the freezer drawer handle.
- If the freezer drawer handle detaches, do not try to reattach it yourself. Contact GE Appliances for assistance.
We hope this post has provided you with important information and steps regarding the GE freezer recall. If you have any questions or concerns, please contact GE Appliances or visit their website for more details.
