If you own a GE freezer, you know how reliable and efficient it is. But what if one day, you notice that your freezer is not freezing anymore? Or worse, it’s completely silent and not running at all? Don’t panic, there might be a simple fix for your problem. In this post, we’ll show you how to troubleshoot a GE freezer that stopped working and what to do if you need professional help.
A GE freezer that stopped working may have a power issue, a frosty or dirty evaporator coil, a faulty control board or defrost component, or an overstuffed or blocked interior. To troubleshoot, check the power source, reset the outlet or control board, defrost or clean the coils, and rearrange the food items.
The first thing to do when your GE freezer is not working is to check the power source. Make sure that the freezer is plugged in securely and that the outlet is not tripped or damaged. You can test the outlet by plugging in another appliance or using a multimeter. If the outlet is faulty, you may need to reset the GFCI (ground fault circuit interrupter) switch or replace the outlet.
If the outlet is working fine, but the freezer is still not running, you may have a problem with the control board. The control board regulates the power and functions of the freezer. Sometimes, it may get corrupted or damaged by a power surge or outage. To reset the control board, unplug the freezer for 10 minutes and then plug it back in. If the freezer still does not turn on, you may need to replace the control board.
The evaporator coils are located behind the back panel of the freezer. They are responsible for absorbing heat from the air and cooling down the freezer. If the coils are covered with frost or dirt, they will not be able to work properly and may cause the freezer to stop freezing.
To defrost the coils, you can either use a hair dryer or let them thaw naturally. Be careful not to damage the coils or any other components with heat or water. You can also use a soft brush or cloth to wipe off any dirt or dust from the coils. Make sure to unplug the freezer before doing any of these steps.
If your freezer has a self-defrost feature, it may be malfunctioning and causing excessive frost buildup on the coils. This could be due to a faulty defrost timer, defrost heater, defrost thermostat, or evaporator thermistor. These components are responsible for regulating the defrost cycle and preventing frost accumulation. To test or replace these components, you may need a multimeter and some basic tools. However, if you are not comfortable or confident with this task, you should call a professional technician for assistance.
Another possible reason why your GE freezer is not working is that it is too full or too empty. A freezer that is overstuffed with food may block the evaporator fan and prevent proper air circulation. A freezer that is too empty may not have enough thermal mass to maintain a stable temperature.
To fix this issue, you should rearrange the food items in your freezer and leave some space between them for air flow. You should also avoid placing hot food in your freezer as this can introduce humidity and cause frost buildup. Ideally, your freezer should be about 70% full for optimal performance.
Q: How do I know if my GE freezer is under warranty?
A: You can check your GE freezer’s warranty status by visiting https://www.geappliances.com/ge/service-and-support/warranty.htm and entering your model and serial number.
Q: How do I contact GE Appliances for service or support?
A: You can contact GE Appliances by calling 1-800-432-2737 or visiting https://www.geappliances.com/ge/service-and-support/service.htm to schedule an appointment online.
Q: How do I prevent my GE freezer from icing up again?
A: You can prevent your GE freezer from icing up again by following these tips:
A GE freezer that stopped working can be a frustrating and inconvenient problem. However, with some simple troubleshooting steps, you may be able to fix it yourself and save time and money. If you need professional help, don’t hesitate to contact GE Appliances for reliable and quality service.
